1. What is your Return & Exchange policy?
a. Refer to policy
2. Do you deliver furniture? If so how much does it cost?
3. Can I make payments in installments?
a. Easy installment schemes are available through Emirates NBD, Barclays Bank and
National Bank of Abu Dhabi at 0% interest. For further information please contact
4. Do you offer gift vouchers and if so how can I redeem and when do they expire?
a. Yes, we do have gift vouchers. They are valid for 1 year from the date of issue.
5. Do you have orthopedic mattresses? What type of mattress should I look for?
a. Our showrooms have Silent Night studios. Silent Night is UK's number 1 mattress
brand. Our trained sales consultants will guide you through your requirements and
will show you a wide variety of mattresses including orthopedic ones. These are
some relevant questions before deciding on the type of mattress suitable for you.
i. Is there sensitivity in your neck or spine?
ii. Do you prefer extra support for the back?
iii. Do you prefer Soft or firm mattress?
iv. Which type of mattress have you used so far? Did you have any trouble with it?
v. Do you turn the mattress every 6 months?
1. What are the different thread counts that we have?
a. Minimum 144 – Maximum 600 thread count
2. What are the sizes of fitted / flat sheets that we have?
FLAT SINGLE 180X240
FLAT QUEEN 228X259
FLAT KING 259X274
FITTED SUPER KING 200X200+30
FITTED QUEEN 150X200+30
FITTED KING 180X200+1
FITTED DOUBLE 120X200+30
3. What type of duvets are available?
a. Summer and Winter
4. Curtains are available in what materials and sizes?
a. Materials: Poly Dupont, cotton, chenille, sheer.
b. Sizes: 100 x 240 / 140 x 240 / 150 x 240 / 180 x 240
5. What are the different types of pillows that we carry
a. Microfiber / hollow fiber / goose feather / duck feather / magnetic / 100% cotton
1. What are the different types /sizes of towels available?
a. Face Towel: 33 x 33 & 30 x 30
b. Hand Towel: 50 x 80 & 50 x 100
c. Bath Towel: 70 x 140
d. Bath Sheet : 80 x 170
2. GSM for towels
a. 450 to 680
1. What are the types of crockery available?
a. Stone ware, porcelain, earthenware & fine bone china.
2. What are the different types of glasses available?
a. Wine glasses, Sparkling wine glasses, brandy goblets, whisky glasses, crystal
3. Do we sell loose crockery?
4. Do we carry recycled glass products?
5. Do we sell electrical appliances?
1. What are the different sizes of beds available?
a. Individual single beds come in 3 sizes
90 x 190 cms
90 x 200 cms
120 x 200 cms
Queen size is 150 x 200 cms
King bed size is 180 x 200 cms
Super King Bed size is 200 x 200 cms
2. Do you customize mattress and does it have warranty?
a. This facility is available at the Silent Night studio in store and there is 5
3. Can a furniture item of a set be purchased separately?
a. Mostly our furniture is sold as a set and cannot be sold separately. However,
we do have a limited range of individual priced items available in store.
4. Type of Dining tables available in store.
a. 2, 4, 6, 8, 10 seaters.
5. Type of Furniture in store
a. Modern, Classic and Ethnic.
6. What type of outdoor furniture do we carry?
a. We have a wide range of outdoor furniture in both wood and PVC. For the latest
designs and styles please visit our stores.